The Total Quality Framework (TQF) offers researchers a way to think about basic research principles at each stage of the qualitative research process – data collection, analysis, reporting – with the goal of doing something of value with the outcomes (i.e., the usefulness of the research). The first of the four components of the TQF is Credibility which pertains to the data collection phase of a qualitative study. A detailed discussion of Credibility can be found in this 2017 Research Design Review article.
This article – and in similar fashion to the companion articles associated with the other three components of the TQF – explains the chief elements that define Credibility, stating that “credible qualitative research is the result of effectively managing data collection, paying particular attention to the two specific areas of Scope and Data Gathering.” Although a great deal of the discussions thus far have been centered on traditional qualitative methods, the increasingly important role of technological solutions in qualitative research makes it imperative that the discussion of Credibility (and the other TQF components) expand to the digital world.
The online asynchronous focus group (“bulletin board”) method has been around for a long time. It is clearly an approach that offers qualitative researchers many advantages over the face-to-face mode while also presenting challenges to the integrity of research design. The following presents a snapshot of the online bulletin board focus group method through the lens of the two main ingredients of the TQF Credibility component – Scope and Data Gathering. This snapshot is not an attempt to name all the strengths and limitations associated with the Credibility of the online asynchronous focus group method but rather highlight a few key considerations.
There is an article that ran in Research Design Review back in 2013 having to do with the interactions that ensue in focus group discussions. Specifically, this article addresses the idea that participants’ interactions have a significant impact on the outcomes of focus group discussions and yet this “facet of the focus group method…is largely ignored in the analysis and reporting of group research.” This article goes on to give an example of a way to think about the interaction effect in the focus group method.
Missing from this article is the question of whether – or the extent to which – interactions even exist in the discussions being analyzed. It seems self-evident that a “discussion” would involve two or more people exchanging ideas and thoughts – that is, an interaction. And yet, one of the most difficult skills to teach in focus group training is how to ignite an interactive environment where participants engage with the moderator as well as with each other. Moderators-in-training are coached on various skills and techniques to spur thoughtful discourse in face-to-face* focus groups and how to create an “engaged discussion environment,” but Read Full Text
Many of the articles published in Research Design Review in 2016 were dedicated to qualitative research for the simple reason that qualitative researchers are faced with myriad issues when attempting to achieve quality outcomes, and yet there is relatively little discussion about the quality standards by which to guide their research. RDR attempts to fill this void by focusing on the unique attributes of qualitative research and how they serve to define the optimal approaches to conducting qualitative research that is credible, analyzable, transparent, and useful.