The Total Quality Framework (TQF) offers researchers a way to think about basic research principles at each stage of the qualitative research process – data collection, analysis, reporting – with the goal of doing something of value with the outcomes (i.e., the usefulness of the research). The first of the four components of the TQF is Credibility which pertains to the data collection phase of a qualitative study. A detailed discussion of Credibility can be found in this 2017 Research Design Review article.
This article – and in similar fashion to the companion articles associated with the other three components of the TQF – explains the chief elements that define Credibility, stating that “credible qualitative research is the result of effectively managing data collection, paying particular attention to the two specific areas of Scope and Data Gathering.” Although a great deal of the discussions thus far have been centered on traditional qualitative methods, the increasingly important role of technological solutions in qualitative research makes it imperative that the discussion of Credibility (and the other TQF components) expand to the digital world.
The online asynchronous focus group (“bulletin board”) method has been around for a long time. It is clearly an approach that offers qualitative researchers many advantages over the face-to-face mode while also presenting challenges to the integrity of research design. The following presents a snapshot of the online bulletin board focus group method through the lens of the two main ingredients of the TQF Credibility component – Scope and Data Gathering. This snapshot is not an attempt to name all the strengths and limitations associated with the Credibility of the online asynchronous focus group method but rather highlight a few key considerations.
The use of transcripts in qualitative research has been discussed elsewhere in Research Design Review (see this February 2017 article), emphasizing the idea that “it is by way of these transcribed accounts of the researcher-participant exchange that analysts hope to re-live each research event and draw meaningful interpretations from the data.” The creation and use of transcriptions, however, take on special meaning in narrative research where the primary goal is to maintain the narrative as a whole unit. To this end, the narrative researcher must decide how best to construct the transcripts so they retain the story as it was told, while also facilitating the researcher’s ability to derive meaning from the data as it relates to the research objectives.
This process might result in any number of transcription formats. For example, Riessman (2008) presents two transcriptions of a conversation she had with a Hindu woman in a study of infertility: One transcription was developed around the “co-construction process” (i.e., the interviewer’s role in the narrative as it was told), and another transcription excluded the interviewer and was Read Full Text
The field of qualitative research has paid considerable attention in the past half century to the issue of research “quality.” Despite these efforts, there remains a lack of agreement among qualitative researchers about how quality should be defined and how it should be evaluated (cf. Lincoln & Guba, 1985, 1986; Lincoln, 1995; Morse et al., 2002; Reynolds et al., 2011; Rolfe, 2006; Schwandt, Lincoln, & Guba, 2007). Some who seem to question whether quality can be defined and evaluated appear to hold the view that each qualitative research is so singularly unique in terms of how the data are created and how sense is made of these data that striving to assess quality is a wasted effort that never leads to a satisfying outcome about which agreement can be reached. Among other things, this suggests that validity – meaning, “the correctness or credibility of a description, conclusion, explanation, interpretation, or other sort of account” (Maxwell, 2013, p. 122) – is solely in the eye of the beholder and that convincing someone else that a qualitative study has generated valid and actionable findings is more an effort of subjective persuasion than an effort of applying dispassionate logic to whether the methods that were used to gather and analyze the data led to “valid enough” conclusions for the purpose(s) to which they were meant to serve.
Controversy also exists about how to determine the quality of a qualitative study. Arguments are made by some that the quality of a qualitative study is determined solely by the methods and processing that the researchers have used to conduct their studies. Others argue Read Full Text