The use of quotes or verbatims from participants is a typical and necessary component to any qualitative research report. It is by revealing participants’ exact language that the researcher helps the user of the research to understand the key takeaways by clarifying through illustration the essential points of the researcher’s interpretations. The idea is not to display an extensive list of what people said but rather provide quotes that have been carefully selected for being the most descriptive or explanatory of the researcher’s conceptual interpretation of the data. As Susan Morrow has written
“An overemphasis on the researcher’s interpretations at the cost of participant quotes will leave the reader in doubt as to just where the interpretations came from [however] an excess of quotes will cause the reader to become lost in the morass of stories.” (Morrow, 2005, p. 256)
By embedding carefully chosen extracts from participants’ words in the final document, the researcher uniquely gives participants a voice in the outcomes while contributing to the credibility – and transparency – of the research. In essence, the use of verbatims gives the users of the research a peek into the analyst’s codebook by Read Full Text
A February 2017 article posted in Research Design Review discusses qualitative data transcripts and, specifically, the potential pitfalls when depending only on transcripts in the qualitative analysis process. As stated in the article,
Although serving a utilitarian purpose, transcripts effectively convert the all-too-human research experience that defines qualitative inquiry to the relatively emotionless drab confines of black-on-white text. Gone is the profound mood swing that descended over the participant when the interviewer asked about his elderly mother. Yes, there is text in the transcript that conveys some aspect of this mood but only to the extent that the participant is able to articulate it. Gone is the tone of voice that fluctuated depending on what aspect of the participant’s hospital visit was being discussed. Yes, the transcriptionist noted a change in voice but it is the significance and predictability of these voice changes that the interviewer grew to know over time that is missing from the transcript. Gone is an understanding of the lopsided interaction in the focus group discussion among teenagers. Yes, the analyst can ascertain from the transcript that a few in the group talked more than others but what is missing is the near-indescribable sounds dominant participants made to stifle other participants and the choked atmosphere that pervaded the discussion along with the entire group environment.
Missing from this article is an explicit discussion of the central role audio and/or video recordings – that accompany verbal qualitative research modes, e.g., face-to-face and telephone group discussions and in-depth interviews (IDIs) – play in the analysis of qualitative data. Researchers who routinely utilize recordings during analysis are more likely to derive valid interpretations of the data while also staying connected to Read Full Text
Note taking is fundamental to the in-depth interviewing process and an essential interviewer skill. And yet note taking – e.g., why note taking is important, how to take notes, and how to use notes from a completed interview – does not get much attention. Note taking is important – actually, critical – to the in-depth interview method because it is about much more than jotting down a participant’s comments and responses to the interviewer’s questions.
In fact, an effective note taker is a more effective interviewer. This is because
- Taking notes during an interview helps to focus the interviewer’s attention on the participant’s point of view and lived experience relevant to the research question.
- Taking notes helps the interviewer internalize what is being said by the participant which in turn helps the interviewer identify seemingly contradictory statements and follow up on new, insightful topic areas that may not appear on the interview guide.
- The interviewer’s heightened focused attention and internalization helps to build rapport and enhances the participant-researcher relationship.
- The interviewer can add sidebar notations while taking notes that add context to what is being discussed or remind the interviewer to follow up on a particular comment.
- Taking notes allows the interviewer to identify and flag important quotes made by the participant in the moment when the contextual import of participant’s statements can be fully appreciated and noted.
An effective note taker is also better equipped to conduct meaningful analyses of the data, leading to useful outcomes. This is because Read Full Text