volunteer satisfaction research

The Quality of Responses to Open-ended Questions

A few years ago I teamed up with Linelle Blais (my client at the American Cancer Society) to conduct a test of online versus traditional paper survey mode effects.  At issue was whether the Volunteer Satisfaction Study, which we had been conducting for many years nationwide, could be converted from a self-administered paper questionnaire delivered via USPS to an online format.  By shifting to online we hoped to save the Society money as well as provide a faster turnaround of the findings.  This experiment Read Full Text

Employee & Volunteer Satisfaction Research

Looking ahead to the promise of a new year is a good time to reflect on human resources and the necessary fuel human beings provide all organizations.  From the corporate employee to the non-profit volunteer, it is the human dimension that spurs achievement of established missions and goals.

Continual monitoring and maintenance of worker morale and satisfaction is the right thing to do for many reasons.  Beyond the obvious bottom-line advantages, research with employees and volunteers enables organizations to ‘do right’ by their workforce by instilling a positive work environment that Read Full Text