The following image highlights the primary strengths and limitations of four modes that are used in the in-depth interview (IDI) method — face-to-face (either in-person or online), phone, email, and mobile (when conducting in-the-moment research, e.g., when using a product or experiencing an event). A complete discussion concerning these modes in the IDI method can be found on pages 57-70 in Applied Qualitative Design: A Total Quality Framework Approach (Roller & Lavrakas, 2015). [Note: Click image to enlarge]
Towards a Credible In-depth Interview: Building Rapport
The following is a modified excerpt from Applied Qualitative Research Design: A Total Quality Framework Approach (Roller & Lavrakas, 2015, pp. 88-89).
Not unlike the discussion in “Building Rapport & Engagement in the Focus Group Method,” a necessary skill of the in-depth interviewer is the ability to build rapport with the interviewee. Rapport building begins early in the study design and continues through completion of the in-depth interview (IDI). The following are just a few guidelines that IDI interviewers should consider using in order to establish a trusting relationship with their interviewees and maximize the credibility of their outcomes:
- Regardless of the mode by which the IDIs will be conducted, the interviewer should contact each recruited interviewee on the telephone at least once prior to the scheduled interview to begin establishing rapport. This preliminary conversation helps the interviewer and the interviewee make a personal connection, manage their respective expectations, and facilitate an open dialogue at the interview stage. In addition to building rapport, an early personal exchange with the interviewee also instills legitimacy in the research, which further aids in the interview process and makes the interviewee comfortable in providing detailed, thoughtful, and credible data.
- The interviewer’s preliminary communication with the interviewee should make clear (a) the purpose of the study and the interviewer’s association with the research; (b) the anticipated length of the study (i.e., a date when the research is expected to be completed); (c) the breadth of the interview (i.e., the range of topics that will be covered); (d) the depth of the interview (i.e., the level of detail that may be requested, either directly or indirectly); (e) the time commitment required of the interviewee (e.g., length of a telephone IDI, the frequency participants are expected to check email messages in an email IDI study); and (f) the material incentive (e.g., cash, a gift card).
- The interviewer should make a conscious effort to interject a sign of sincere interest in the interviewee’s remarks, but do so in a nonevaluative fashion, without displaying either approval or disapproval with the sentiment being expressed by the interviewee (e.g., “Your comments interest me, please go on”).
- Particularly in the telephone and online modes, the interviewer must be able to identify and respond to cues in the conversation—for example, the interviewee’s audible hesitations or the background noise in a telephone IDI, or nonresponse from an email participant. The email interviewer also needs to be sensitive to the idea that they may have misjudged the participant’s intent. For instance, Bowker and Tuffin (2004) report on the potential difficulty in judging whether an email IDI participant has more to say on a topic or whether certain questions would be deemed redundant. In either case, these potential miscalculations on the part of the interviewer can interfere with the interviewer–participant relationship, with interview participants providing short retorts, such as, “Yes, that was the end [of my comments]!” (Bowker & Tuffin, 2004, p. 237).
- With telephone IDIs, the interviewer–interviewee relationship can be enhanced by adding a webcam and/or an online component. The ability to see the interviewee and/or present stimuli to them (e.g., new program service features, promotional concepts, audio and video clips) during the interview takes advantage of the benefits of face-to-face contact.
Bowker, N., & Tuffin, K. (2004). Using the online medium for discursive research about people with disabilities. Social Science Computer Review, 22(2), 228–241. https://doi.org/10.1177/0894439303262561
Roller, M. R., & Lavrakas, P. J. (2015). Applied qualitative research design: A total quality framework approach. New York: Guilford Press.
Image captured from: https://chiefexecutive.net/why-power-saps-empathy-and-what-you-can-do-to-keep-yours/
A Multi-method Approach in Qualitative Research
A portion of the following is taken from Applied Qualitative Research Design: A Total Quality Framework Approach (Roller & Lavrakas, 2015, pp. 288-289).
In contrast to mixed methods, a multi-method approach in qualitative research is one in which the researcher combines two or more qualitative methods to investigate a research question or phenomenon. Although the terms “multi-method” and “multiple methods” are sometimes used to refer to qualitative–quantitative (or mixed-method) research (e.g., Brewer & Hunter, 2006; Snape & Spencer, 2003), this terminology is reserved here for research strategies that incorporate more than one qualitative method and do not include any quantitative methods.
Qualitative multi-method research—due to the additional data collection and analysis considerations—has the potential disadvantage of consuming valuable resources such as time and available research funds. However, this is not always the case and, under the appropriate conditions, multiple qualitative methods can prove very useful toward gaining a more fully developed complexity and meaning in the researcher’s understanding of a subject matter compared to a single-method research design (cf. Denzin & Lincoln, 2011; Flick, 2007).
Ethnography is one such example. Observation is the principal method in an ethnographic study; however, it is often supplemented with other qualitative methods such as in-depth interviews (IDIs), focus group discussions, and/or documentary review in order to provide a more complete “picture” of the issue or phenomenon under investigation. Other applications of multi-method qualitative research are not uncommon. Lambert and Loiselle (2008), for instance, combined focus group discussions and IDIs in a study with cancer patients concerning their “information-seeking behavior.” These researchers found that this multi-method approach enriched the study because one method helped inform the other—for example, group discussions identified relevant questions/issues that were then used in the IDIs—and contributed unique information—for example, the IDIs were effective in obtaining details of patients’ information-seeking processes—as well as contextual clarification—for example, the focus groups were more valuable in highlighting contextual influences on these processes such as the physicians’ preferences or recommendations. Lambert and Loiselle concluded that the multi-method research design “enhanced understanding of the structure and essential characteristics of the phenomenon within the context of cancer” (p. 235).
Research Design Review has published articles on two special types of multiple-method qualitative research—case study and narrative research—each of which is a form of “case-centered” qualitative research, a term coined by Mishler (1996, 1999) and used by others (cf. Riessman, 2008) to denote a research approach that preserves the “unity and coherence” of the research subject throughout data collection and analysis. A six-step approach to case-centered research design is discussed in this article.
Regardless of the particular multi-method design or type of research, a multiple-method approach requires a unique set of qualitative researcher skills. These skills are discussed in this article—“Working with Multiple Methods in Qualitative Research: 7 Unique Researcher Skills.”
Brewer, J., & Hunter, A. (2006). Foundations of multimethod research: Synthesizing styles. Thousand Oaks, CA: Sage Publications.
Denzin, N. K., & Lincoln, Y. S. (Eds.). (2011). The Sage handbook of qualitative research. Thousand Oaks, CA: Sage Publications.
Flick, U. (2007). Designing qualitative research. London: Sage Publications.
Lambert, S. D., & Loiselle, C. G. (2008). Combining individual interviews and focus groups to enhance data richness. Journal of Advanced Nursing, 62(2), 228–237. https://doi.org/10.1111/j.1365-2648.2007.04559.x
Mishler, E. G. (1996). Missing persons: Recovering developmental stories/histories. In R. Jessor, A. Colby, & R. A. Shweder (Eds.), Ethnography and human development: Context and meaning in social inquiry (pp. 73–100). Chicago, IL: The University of Chicago Press.
Mishler, E. G. (1999). Storylines: Craftartitists’ narratives of identity. Cambridge, MA: Harvard University Press.
Riessman, C. K. (2008). Narrative methods for the human sciences. Thousand Oaks, CA: Sage Publications.
Snape, D., & Spencer, L. (2003). The foundations of qualitative research. In J. Ritchie & J. Lewis (Eds.), Qualitative research practice. London: Sage Publications.