Useful Qualitative Research: The Total Quality Framework Usefulness Component

Our research is of little value if the outcomes are not deemed useful in some way. This is true for all types of research. Whether it is qualitative, quantitative, or a mixed methods approach, the “carrot” that dangles ahead of the research team is the promise of reaching worthwhile, actionable conclusions and recommendations for the users and sponsors of the research. Achieving this objective – reaching the “carrot” of useful research – is the product of the quality measures put into place at the data collection, analysis, and reporting phases of the research design.

The Total Quality Framework (TQF)* offers a way of thinking about these quality measures in a qualitative research design. The TQF is comprised of four inter-related components, each having to do with a stage of the research process.  Recent articles in Research Design Review have discussed three of these components – Credibility pertaining to data collection, Analyzability having to do with the processing and verification of qualitative data, and Transparency relating to the reporting of details associated with data collection, analysis, and the drawing of interpretations.

The fourth component of the TQF is Usefulness or the “ability to do something of value with the outcomes.” The ultimate strength of the Usefulness component is a function of the vigor – the attention to quality – within the Credibility (data collection), Analyzability (analysis), and Transparency (reporting) components. In this way, the Usefulness component relies on each of the other components independently as well as collectively. The goal is to maximize the value of a qualitative research study for Read Full Text